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I have been an Acura West client for 10 years. I’m driving my 3rd Acura and loving it! The sales and service teams have gone the extra mile repeatedly to ensure the best customer experience.
The Acura vehicles are well designed and built to last.
I would encourage you to give this team a try; you won’t be disappointed!
I’ve been dealing with this dealership for over 20 years, and they are simply the best. They know how to treat their loyal customers with honesty and integrity — not to mention their genuine appreciation for your business.
Over the years, both the sales and service departments have consistently gone above and beyond. They make the entire experience easy and stress-free, and I’ve always felt valued as a customer.
I just had the opportunity to take my father-in_laws Acura in for it's scheduled maintenance. The vehicle had been in a garage for the past couple of months so it also needed a good detailing. The service staff (Daniel) at Acura were very polite and also took the vehicle over to Buffers for detailing after the maintenance was completed. All around the experience was very well managed by the Acura service team. Many thanks for all your support.
We have dealt with Acura West for about 20 years and have always been impressed with Paul and the sales team. I recently had an unexpected issue with my 2022 RDX that became difficult to diagnose. After weeks of back and forth with Acura West and Acura Canada, Marco in the Parts department took on the file. Marco was exceptional to deal with and went above any service dealings I have had with any other dealership. He kept me updated daily with what was going on, helped get me in a vehicle while mine was in for service and there were no surprises for me at the end of this. Marco is truly an asset to Acura West and my love for Acura hasn't waned after what could have been a very different experience and outcome. Thank you Marco and Acura West!
Great experience with the service department. During a recent servicing of my TLX, a mistake was made which caused a leak. Service department took full responsibility, and even explained why it may have happened. I was given a loaner the same day, and when parts were on back-order, I was kept updated and remained in the loaner. Communication, transparency, and accountability was all top-notch. Special thanks to Daniel, Jeff, and Sean for all the help.
